Q & A with Teresa, one of our outstanding GMs
What are three reasons you enjoy working at McDonald's® ?
1.The pace! I love moving around every day. I like staying busy, and even when there aren’t a lot of customers, there’s always something to do.
2.My regulars. I know they’d keep coming even if I wasn’t here, but I like getting to know them. Seeing them here everyday and seeing their loyalty is really something special in my mind.
3.The brand. It probably sounds cheesy, but McDonald’s is just a great brand, and with the Ronald McDonald House Charities® you know the company you work for is giving back - and in a huge way. The food we come out with is always really top notch, and there’s a lot of integrity behind the brand as a whole.
Why did you choose to make McDonald's your career?
I actually started out working for a competitor. I was there for two years and noticed I would never advance. I applied at McDonald’s and got hired. Over the next two years, I worked as a crew member and then got to move up to management when I turned 18. I knew after I went to my BSM class that McDonald’s was what I wanted to do. Specifically, I want to teach people. That’s what I get to do everyday. From the new crewmember I hired back when I just started out as a manager in the People Dept. to the crew trainers I developed to the Managers in Training I have now. I get to teach people everyday and watch them grow in the business.
What makes your career at McDonald's rewarding?
Just being able to help people. My store has a Play Place, so I see kids all the time. And to see their faces light up when they get their happy meals® , and just how much the really young kids look up to us, that’s a reward in itself. I also love teaching people, as a new GM, I get to cultivate some new members of my team. And there’s a great sense of accomplishment when I look and half my team was not only promoted by me but interviewed – for the crew position- hired, trained and brought up in the ranks. Seeing people grow with in the business, or even use the skills they learn here elsewhere is my favorite reward.
What are the best parts of your job?
This is going to sound repetitive, but it’s very true and personal for me. The best part of my job is knowing that the newer managers I have right now, have been interviewed, trained and promoted by me. Maybe that’s a little vain to say it like that, but it’s true. The day my newest manager graduated ITM was my proudest moment as GM. Maybe it’s because at my first job I was never looked at for development, that I’m so passionate about developing people. Getting to watch the crew I’ve hired turn this “part time” or “summer” or “after school” job into a career is the best part of my job and also the most rewarding. It gives me a great sense of accomplishment to see these next leaders coming into their own as managers and learning how to delegate and be leaders and just grow overall in their own way within a business that is so great to work for.
What skills and values have you learned during your career at McDonald's?
The skill that has taken me the longest to learn and that my supervisor has been so patient with me on is delegating. Being in this business, and being in the position I’m in, you need to delegate. But of course, you can’t just delegate at work, the skills I learn here of course transfer over into home life, and learning to delegate in general helps out. When I delegate, I’m not doing it all myself and getting burnt out.
I’ve learned people skills. It’s really not easy to go up to strangers and ask them… anything! Let alone ask for feedback on how well you are doing your job. To be honest, I was terrified when I became a manager and was expected to go out and talk to people. Ask them “how was your experience today?” But after the six or so people gave me nothing but positive things, I realized it wasn’t that hard.
I’m learning business skills. Moving up in McDonald’s you go to different classes, in those classes you are taught everything you need to know to run a shift. But it’s more than that. If you really take in all that you are taught you are taught to run a business. The business leadership skills you learn could be applied to any business, as it’s all the same basic concept.
What would you tell people who are considering a career at McDonald's?
Go for it! This job is fun. It’s fast paced and always moving/changing. Every day is a new adventure. If you are willing to put in the hard work - and have determination - you will go very far in this business.